myfuture :: Occupation Information - Information Technology Support Technician

Information Technology Support Technician
( Computing Support Technician, Technician (Information Technology Support) )


	Duties and Tasks Specialisations Quick Facts Personal Requirements Related Industries Labour Market Related Jobs Earnings Related Courses Further Information State Specific Information Occupation Video	Entering information into company computer servers
	Information technology (IT) support technicians provide technical advice and support to help people effectively use computer software and hardware.

Duties and Tasks

Information technology support technicians may perform the following tasks:

identify the hardware and software needed to provide solutions to problems
assist in the customisation and adaptation of existing programs to meet users' requirements
provide telephone, face-to-face and online support to customers
download and install appropriate software
connect users to networks and providing initial training in facilities and applications
talk with vendors and programmers
provide information relating to customers' hardware and software purchasing decisions
make sure users can use the equipment, by providing personal tuition and self-help instructions
undertake housekeeping and reporting functions for the area of responsibility.

Specialisations

Help Desk Operator
Internet Services and Support Person
Network Support Person
Personal Computer (PC) User Support Person

Quick Facts

Learning Area	Computing Studies Mathematics
Work Demand	Including good vision for detail Including mainly indoor work Including reading or writing Including sitting for long periods
Work Field	Computing and Information Services
Work Interest	Analytic or Scientific Helping or Advising Practical or Mechanical Organising or Clerical
Skill Level	Para Professional Jobs

Personal Requirements

strong client focus and genuine desire to assist
analytical skills
persistence
good communication skills
able to work as part of a team
patient and tolerant
good at technical activities
methodical and disciplined approach to problem solving.

Related Industries

Computer System Design and Related Services
Repair and Maintenance

Labour Market

Information

Australian JobOutlook for IT Operator

Vacancies

Australian JobSearch for IT Operator (ALL AUSTRALIA)
Australian VolunteerSearch - Computing and IT for ALL AUSTRALIA
Work Opportunities websites

Earnings

Income of persons working full-time, 2006

Computing Support Technicians
Income per Week	Number	Share (%)

$1000 or more	13,923	48.2
$400 - $599	2,207	7.6
$600 - $799	5,523	19.1
$800 - $999	6,566	22.8
Less than $400	639	2.2

This information is based on the 2006 census conducted by the Australian Bureau of Statistics.

Earnings of persons working full-time and part-time, 2006

Computing Support Technicians
Employment Status	Weekly Income ($)

Full-time	1,055
Part-time	424

This information is based on the Employee Earnings, Benefits and Trade Union Membership survey conducting annually by the Australian Bureau of Statistics.

See State Specific Information below for further education and training options.

Further Information

Australian Computer Society
Australian Industry Group
ElectroComms and Energy Utilities Industry Skills Council Ltd

State Specific Information

New South Wales / ACT
Northern Territory
Queensland
South Australia
Tasmania
Victoria
Western Australia

Working on the Help Desk to advise on computer information

Occupation Video - IT Technician in Mining

Video courtesy of the myfuture Student Video Competition