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Duties and Tasks
Retail managers may perform the following tasks: - supervise the recruitment, training, conduct and work of staff
- make sure staff are taught correct sales procedures and have a good knowledge of the products they sell
- maintain a high level of customer service and make sure that complaints from customers about products or staff are quickly resolved
- tell staff about new lines of stock and any changes to the prices of stock
- draw up staff rosters
- determine the layout of fittings and merchandise so that stock is presented as attractively as possible
- monitor stock levels and place orders with the head office, the company warehouse or suppliers when stocks begin to run low
- coordinate and conduct stocktakes, checking and listing merchandise and asset items such as cash registers, office computers and furniture
- keep and analyse records of sales figures and financial transactions, including cash, cheque and credit card transactions
- implement and oversee security procedures for stock and cash in the store or department
- determine the price of stock, including old stock, which has been reduced to clear
- in some cases, take direct responsibility for the profitability of the store by making sure that the outlet achieves its sales targets and that wage costs are kept within budget.
Specialisations
Retail Managers may specialise:
Betting Agency Manager
Car Rental Manager
Hair and Beauty Salon Manager
Post Office Manager
Theatre or Cinema Manager
Travel Agency Manager
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Quick Facts
